On behalf of our customer, a European multinational, we are looking for a:

Customer Service Officer - Paper & Pulp Sector

Veneto Region, Italy | Position Code: CSO-235I

​The company

Our client is a European multinational firm in the Paper & Pulp trading sector. For their Italian office, we are looking for an experienced Customer Service Officer, specializing in the Paper and Pulp sector. This is a position with exceptional growth potential in a dynamic company that is currently expanding its business globally.

Key Duties & Responsibilities

  • Receiving and dealing with client inquiries

  • Providing quotes according to client specifications

  • Monitoring, tracking and updating clients on the status of shipments

  • Entering information into the proprietary databases

  • Liaising with other international offices and the central Logistics Department to ensure shipments arrive according to customer requirements


  • Experience in the Paper and Pulp industry in a similar position - experience in a multinational company will be considered a plus

  • Solid computer skills, including the ability to understand and handle Excel data reports, pivot tables and work with web-integrated workflows

  • Able to use multiple software platforms simultaneously to produce accurate outputs

  • Experience communicating verbally and in writing in a professional environment

  • Evidence of delivering high-quality customer experience in an ever-growing organisation

  • Very good command of English (official company language)

  • Ability to multitask and prioritize projects

The company offers​

  • Competitive salary, depending on experience and qualifications

  • Exceptional growth potential in a company with a solid financial background and ambition for great things!

​Only local candidates will be considered. No relocation offered

​​Send your CV (In English, PDF format) at: ​


Please note that CVs in other languages than English will not be taken under consideration


All Applications will be considered strictly confidential

Human Value International and its customers are equal opportunity employers